client resources

Covid-19 & Service Updates

We are continually monitoring the current Covid-19 situation in Jersey and taking steps to ensure the safety of our clients and staff. We realise this may be an unsettling and worrying time for you, but rest assured our staff are still here to support you. We are conducting all our administration from home as the Government has requested but that will not prevent us from continuing to offer you a quality service. 

Keep up to date with our current activities and changes to our Service here.

Acorn Training & Development

To keep everyone safe, we are not currently running our Acorn client group sessions.  (The Acorn Café, Nursery, Woodshack and Reuse shop will also be closed until further notice).

Staff will be contacting you on a regular basis, on the phone or online. We may not be able to meet one-to-one at the moment, but we are able to take your calls.  If you are concerned or just want to talk over something you can contact your Coordinator during office hours by phone or by email.

We appreciate that many of you will miss your training sessions and the opportunity to meet up with others, so we have devised a number of ways that we can all still take part in activities and catch up with staff and your friends.

We have put on some alternative activities for you below.  If you are interested in joining one of the activities below, please speak to your Coordinator.


Wooden Gifts

You can still get involved in creating some fantastic Wooden Gifts from the comfort of your own home as this project is now running online three times a week.

You will need access to Zoom to be able to join, but we can help you set this up. 

Our Coordinators are busy preparing packs to deliver to client's houses, so if you would like to join in, please register your interest with your Coordinator as soon as possible. 


Socially Distanced Group Walks

If you enjoy being out in the fresh air and meeting up with other people then you could join one of our many small group walks that take place throughout the week.

Our walks take place at different locations across the island and are a great opportunity for clients to meet up with each other in a safe social environment.

All walks are led by our team at Acorn, to find out more and sign up to join a walk, please speak to your Coordinator.


Video Group Calls

One of the things a lot of clients say they really like about Acorn is being able to meet up with each other.  We know a lot of you are missing the opportunity to see and chat to friends, so we have organised two group Zoom calls each week so you can still do this.  If you would like to find out more, please speak to your Coordinator.


Employment Service

Our Employment Coordinators are currently doing all their administration and calls from home, and are available during normal working hours by phone, email or video call to help support you. 

We may not be able to meet in person at the moment, but rest assured that we will be contacting you on a regular basis to offer support and guidance or to help signpost you to any other relevant services.

As usual, you don’t have to wait to be contacted, we are always happy to hear from you, so if you want to discuss something please give your coordinator a call or message them online via email.


Client Meetings and Job Club

Our Kensington Job Club and Oakfield Building are closed at the moment, following recent Government advice.  When we reopen, you can be assured that we have plenty of measures in place to help keep you and our staff safe. 

Both venues have been set up to enable 2 metre distancing at all times.  To ensure we are able to maintain appropriate distancing and minimise contact between people, we ask that you arrive on time for your appointment - you may be asked to wait outside if you arrive early.  We will endeavour to finish meetings on time in order that we can clean, sanitise and ventilate an area before our next client meeting. 

For your safety and ours, we will be wearing face masks or visors during all our client meetings and request that you do the same, we can provide disposable masks as you enter the building.  If you are exempt from wearing a mask or feel that wearing a face covering would cause you distress or impact a health condition, please inform your Employment Coordinator prior to your meeting.  We also have hand sanitiser and wipes in all of our offices, and clean all surfaces after each meeting for everyone’s safety. We maintain strict social distancing at all times when you visit.

You must not attend a meeting if you or any member of your household have any symptoms of Coronavirus, if you are isolating or have been contacted by the Track & Trace team and told to isolate pending a test.  If you are contacted by Track & Trace shortly after attending a meeting and told to self-isolate  or you or any member of your household test positive, we request that you inform us immediately so we can determine what steps we have to take, to ensure the safety of our other clients and staff.

To book a meeting or discuss whether it is appropriate for you to attend a scheduled meeting, please contact your Employment Coordinator.


Christmas Opening Times

Our services will be available as follows over the Christmas and New Year:


Thursday 24th December - Open

Friday 25th December - Closed

Monday 28th December - Closed

Tuesday 29th December - Open

Wednesday 30th December - Open

Thursday 31st December - Open

Friday 1st January 2021 - Closed


We will reopen from Monday 4th January 2021 and will keep you updated on how our services will be operating at this time.


Coronavirus (Covid-19) Information

We appreciate that Jersey's Covid-19 guidelines are updated on a regular basis and it can be hard to keep up to date with all of the changes.  Click on the logo below for a link to the latest Government advice, otherwise if you have any questions or concerns please speak to you Coordinator who will help direct you towards the relevant information.

The Government have produced some easy-to-read information pages to help explain about wearing a mask, being exempt from wearing a mask and what to do if you have to self-isolate.  To find out more, click on the links below:

Wearing a Mask

Mask Exemptions


High and Low Risk Activities

December 2020 Covid Guidance Updates

Seeing Friends and Family over Christmas and New Year

About the Covid-19 Vaccine

For clients who feel vulnerable at the shops due to people not giving them enough space, especially during COVID times, we have some "Give me Space" lanyards that you can wear.  

If you would like to find out more, please speak to your Coordinator.

Support Services

We understand that Coronavirus is having an impact on different areas of peoples lives.  Click HERE the Support Services page of our website, which has links to a wide variety of service that include help with mental health, housing, finances, alcohol and drugs and much more.


The Government of Jersey's 'Connect Me' page has a wealth of information, help and support for Islanders during the pandemic.  To find out more, click on the icon below:


If you are in mental health crisis and need urgent support, contact your GP or Emergency Department at the General Hospital.  In an emergency you can contact the Police or Ambulance Service on 999 or 112 to get help. 

If you are worried about someone else you should tell someone.  You can speak to one of the above services for advice and guidance, or contact 999 or 112 in an emergency. 

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